“We value your privacy and treat your personal information data with utmost care“
Last updated: August 15, 2021
The Website is developed for restaurant Mum’ Kitchen situated at 13/854/1, Martins Building, Dayanand Bandodkar Marg, Miramar, Panjim, North Goa - 403001, co-founded and owned by Rony Floriano Martins and Maria Suzette Mascarenhas Martins having its registered office at 13/854/02, Martins Building, Dayanad Bandodkar Marg, Miramar, Panjim, North Goa - 403001
When you use our website or visit us at our restaurant, interact with us online-offline, the following information is collected from you only if given voluntarily at your option.
The information voluntarily provided by you is used and is needed as follows–
The personal information as mentioned above and collected from you may be shared by us for the following purposes and to such entities –
User information from social networking sites, such as Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, LinkedIn, WhatsApp including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Application.
These parties are contractually prohibited from using personal information for any purpose other than those specified by us. We may provide information that is non-personal or Technical, to certain service providers such as IT service providers for their use on an aggregated basis to perform their contractual obligations to us. We expressly prohibit the sale or transfer of any information to any party outside of Mum’s kitchen by such service providers.
We retain your identity-related information till we provide you our services or till we see you as the potential customer requiring our services. Our payment gateway will retain your bank details till the completion of the payment transaction / as mandated by the law. The details given for the purposes of career prospects are retained till it is required by us to complete the interview process or till you remain in our employment as the case may be. The images and voice notes as uploaded by you retain till you delete them yourself. The Geo-location is retained till the delivery service is completed. Any other information is retained till we see you as the potential customer to deliver our services to you. The information collected from you will not be retained for the period and purpose for which it was collected and retained.
The information collected from you is deleted once the purpose and period is over. However considering the business expansion need, the information such as product preferences, order quantity / value is anonymized or pseudonymized where such aggregated information does not identify a specific person and is not personal information is used for a variety of functions, including measuring users interest in and use of our services, conducting internal analysis, data analytics and research. We may also share anonymized or aggregated information with third parties for our or their purposes, but none of this information can be used to identify you or determine anything else personal about you.
We may use our SDK, Cookies, and other similar tracking technologies to gather the following technical information from you automatically non-voluntarily when you visit our website –
Log Information - browser type, other system settings, the language of your system, browser name, Internet service providers, device software platform, firmware information, browser versions, search terms, any advertisement you clicked, web server, Advertisement ID, the page you visited before navigating to our Site;
Device Information - mobile device model, domain, type of device, unique device identifier, mobile phone carrier identification, hardware model, operating system and version, unique device identifiers, IP address, IMEI number, the address of the device.
Location Information - the country and time zone of your device, geo-location, you can turn off location services for a device at any time, but this may turn off some useful features;
Information We Collect From Other Sources - We may also obtain personal data from our hotels and our third-party service providers, Affiliates,Independent Partners, Associate Partners may collect information about you from other companies and organizations, including public databases, social media platforms, our third-party marketing partners, or various independent purchasing organizations
Web Browser Cookies - We do not store any cookies on your device.
We use the technical Information data for our legitimate interests of (i) Operating, providing, maintaining, protecting, managing, customizing, and improving our website and how we offer it; (ii) Enhancing your experience; (iii) Our legitimate interests in auditing and tracking usage statistics and traffic flow; (iv) Protect the security of the software product. If we use third-party cookies on our software product, we will obtain your consent; (v) To conduct data analytics studies to review and better understand customer satisfaction and needs;
We may share certain identifiers and technical data, including Advertising IDs and IP addresses collected by us (as detailed above) with our advertising Business Partners and service providers, to operate and improve our business, providing the Site or Advertising Services, as well as to detect fraud, security or technical issues in connection with the Site or Advertising Services.
We may share all information(personal / non-personal / technical) with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time, both in India and outside India, to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of Mum’s Kitchen its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.
The Technical data or technical information does not identify you but only your device and is retained as long as needed to provide and improve our Advertising Services. Your personal data will be retained in a form that enables us to identify you for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following our data retention policies to comply with such financial or legal requirements, to properly resolve disputes, or to troubleshoot problems.
We may use third-party advertising companies to serve ads when you visit the website. These companies may use information about your visits to the Application and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.
If you do not opt for the promotional activities, It doesn’t mean you will no longer receive ads from us or our Business Partners, it only means that these ads are not personalized to your preferences
Most web browsers include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
If we possess your contact information, we may want to keep you posted about our products, services, and events, through email, messages, calls. Should you prefer not to keep up to date with news and the latest information on services and receive such marketing materials, please send an email mentioned below or contact us through our website. However, such withholding of information or withdrawal of consent may result in us not being able to provide services and facilities.
The above-mentioned information is purely optional and voluntary. If you do not provide such information, the purpose for which we collect it will not be completed; for example, no payments can be initiated by us if no bank details are provided by you.
Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our software product.
In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's terms and policies.
Since We do not control the privacy policies of third parties or other individual’s actions, you are subject to the privacy policies of that third party or those individuals. We encourage you to be sure the recipients are authenticated to your satisfaction before you send them any documents or sensitive information.
Our services take children’s privacy seriously. If you are below the age of 18 years, you are strictly advised to access our software product under parental supervision. You warrant us that you are above age 18 years (if EU based then 13 years and above) and accessing our software product. Our product and services (including our website) are not designed for or marketed to minors. Accordingly, we do not knowingly collect, use or disclose personal information from minor’s or allow them to use our services. If you are a minor, please do not attempt to access our software platform, use our services or submit any personal information through our website without the express consent and participation of a parent or guardian.
If you are in the EU, our Site is not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 18, please get the consent of your parent or legal guardian before giving us any personal data about yourself.
Our service provider and affiliates such as cloud services, software development firm, are based in India. Your personal data will be transferred to and stored at, locations in India. You agree to such overseas transfer and provide your specific consent for it.
Employee, Affiliates, and service providers - We contractually bind our employee, third party services, Affiliates, and service providers to whom we pass on the information, to take, reasonable precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. Access to your personal information is restricted to prevent unauthorized access, modification, or misuse, and such access is only granted to our employees and agents on a need-to-know basis.
Physical access to the data -We store our data in shared cloud hosting provided by Google and the emails received on the email server of Google. Access to the cloud services and emails is available solely to authorized individuals such as employees.
System security - We ensure that all the data storage is password protected without any autofill facility or records of the same being kept other than with the authorized persons. We ensure that such passwords are routinely changed. Apart from the above, we ensure security measures regarding hardware and software, including firewalls and anti-virus software to protect against malicious software, data encryption.
We conduct a self‐assessment of relevant privacy practices to verify adherence to this policy annually for any violation of this policy which will be subject to disciplinary actions. We investigate and attempt to resolve complaints regarding the use and disclosure of personal information in accordance with this Policy.
Security Breach Management - In case any security breach comes across and is made known to us, we report the same to the CERT-IN as soon as possible within 72 hours.
Your Responsibility And Cooperation - For your own privacy protection, we advise you not to include sensitive personal information in any conversations, calls, emails, messages, you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
The user has the right to obtain from us the erasure, review, update of personal without undue delay and we shall hold the obligation towards your requests where one of the following grounds applies:
You can also request to modify information that cannot be amended or deleted through the application by writing to us at the email mentioned below or by chatting with us in the suggestion box provided on the page.
The user has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
We may process your information because:
If you have any queries related to our services, you may contact us at firstname.lastname@example.org or our grievance officer, to take the required action, to resolve the queries or requests related to our platform. We shall process the resolution of queries.
Name: Akshara Goankar
Email Address: email@example.com
Registered Office: 13/854/02, Martins Building, Dayanad Bandodkar Marg, Miramar, Panjim, North Goa-403001